YJVPN Contact Support
Submit account, subscription, international route, payment and refund issues through the account panel. Tickets retain your issue details and follow-up replies, making it easier to investigate and track the outcome.
Contact Channels and Use Cases
Use the ticket system first. Email and Telegram may be used as contact channels only when officially listed on this site or in the account panel.
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TICKET
Recommended Channel
Account Panel Tickets
This is the current official support channel. Use it for account status, plan traffic, payment results, refund requests, subscription imports, client connections and international route troubleshooting. After submitting, check the status and replies in the account panel. Handling time varies by issue type and verification scope; follow updates in the ticket.
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EMAIL
Not Currently Published
Email
No contact email is currently published on this site, so email is not an active support channel. For order, account or refund issues, submit a ticket from the account panel to keep all details together for follow-up.
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TELEGRAM
Not Currently Published
Telegram
No Telegram contact is currently published on this site, so Telegram is not an active support channel. Follow the entry points shown on this site and in the account panel; record route and subscription issues through a ticket.
Before Submitting a Ticket
Complete information helps move your request directly to verification. Share only details relevant to the issue, and never include your account password or full subscription credentials in a ticket.
- Describe the issue type: account, payment, refund, subscription import, client connection or route access.
- Specify your environment: Windows, macOS, iOS, Android or Linux, and include the message shown in the client.
- Describe the steps to reproduce: list each step from selecting a route to seeing the issue, including the target service region and current network environment.
- Include relevant screenshots: you may attach an error screenshot with account details redacted, while keeping the complete error message visible.
- Describe refund requests separately: include the relevant order and reason for the request. This site offers a 30-day no-questions-asked refund policy; the ticket outcome determines the current status.
Issue Routing Guide
Different issues require different details for verification. Use the guidance below to reduce follow-up requests for missing information.
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ACCOUNT
Account Verification
Account & Subscription
Explain whether you can sign in, whether the subscription appears in the account overview, and whether the issue occurs while obtaining the subscription, importing it into a client or updating the configuration. Monthly subscription traffic resets each month on the activation date; mid-cycle upgrade differences are prorated across the remaining days.
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NETWORK
Route Troubleshooting
Connections & Routes
Include your platform, the client message, selected region and target service. YJVPN covers 90+ countries / 200+ routes and supports Windows / macOS / iOS / Android / Linux; troubleshooting should reflect the current device and route.
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BILLING
Order Verification
Payments & Refunds
For payment issues, specify whether you used Alipay / WeChat Pay / USDT and describe the order status shown in the account panel. Submit refund requests through a ticket; the 30-day no-questions-asked refund policy applies.
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DEVICE
No Device Limit
Multi-Device Use
This service has no device limit. If results differ between devices, list the platform, client status and selected route for each one instead of describing only a single device.
Contact Support FAQ
Which contact channel is best for order issues?
Use a ticket from the account panel. Tickets can be linked to your account and order status, while preserving additional details and support replies. No email or Telegram contact is currently published on this site.
How long does it take to receive a reply?
Handling time depends on the issue type, the completeness of the information and whether route or order verification is needed. Check the ticket status in the account panel after submitting; any request for more details will appear in the same ticket.
What information is needed for route issues?
Provide the platform, client message, selected region, target service region, steps leading to the issue and an error screenshot with account details redacted. Do not submit your password or full subscription credentials.
Do I need to register before submitting a ticket?
Tickets are located in the account panel. Registration requires no email address; a username and password are enough. After signing in, open the ticket page from the panel.
Where do I submit a refund request?
Sign in to the account panel and submit a ticket with the relevant order and reason for the request. This site offers a 30-day no-questions-asked refund policy; status and outcome updates will appear in the ticket.