Refund Policy
Last updated: August 2026
This policy applies to subscription payments completed through the YJVPN user panel. Before submitting a refund request, check the payment record, order status, and first-payment date. Reviews focus on order ownership, payment details, the refund window, and account activity; applicants do not need to explain their personal use.
Policy scope and refund window
The refund window begins when the first payment order is completed. For eligible requests, the refund amount is based on the actual amount paid for that first-payment order. During this period, connecting to international routes, switching routes, or using part of the purchased traffic does not by itself remove refund eligibility.
Later renewals, duplicate purchases, traffic-pack additions, and mid-term upgrades do not create a new first-payment refund window. Monthly subscription traffic resets each month from the activation date; an upgrade price difference is converted into remaining days. Traffic packs remain available until used and never expire. These non-first-payment orders may be submitted for review if disputed, but are not automatically covered by the no-questions-asked full-refund commitment after the first payment.
Eligibility and review limits
Applicants must submit requests through the corresponding account and ensure that the stated payment records are genuine and verifiable. If the username matches the order record and the request is submitted within the refund window, it can enter review. No email address is required; a username and password are enough to create an account, and refund verification relies primarily on order information within the account.
Requests submitted after the refund window, payments that cannot be matched to the requesting account, and duplicate requests for an already refunded order are outside the scope of a no-questions-asked full refund. If an account shows fraudulent payment, repeated refund requests after maliciously consuming service resources, interference with route operations, or violations of the terms of use, YJVPN may pause processing and review the relevant records. Normal traffic use or an isolated connection failure is not itself a violation; unusual use is assessed from order and account records, not an undisclosed traffic threshold.
Request process and required information
Refund requests must be submitted through the ticket entry in the user panel. After entering the account, select the relevant order, explain that a refund is requested, and include the username, order record, payment method, and transaction details that can verify the payment. The reason may be brief and does not affect the right to request a refund without explanation within the refund window.
Do not submit your account password, subscription address, or other sensitive information unrelated to order verification in a ticket. If information is incomplete, the ticket will request additional verifiable details. The request time is the time the ticket is first submitted successfully. Keep the original order record during review and avoid submitting the same request repeatedly, as this may split the payment records across cases.
Return route and settlement timing
Refunds are generally sent back through the original payment route. Alipay payments are returned through the corresponding Alipay transaction route, and WeChat payments through the corresponding WeChat transaction route. After a refund is approved, YJVPN will update the processing status in the ticket. The time shown in the account depends on the payment channel's settlement process and account status, so this policy does not promise a fixed arrival time.
If the original payment route can no longer receive a refund because the payment channel's status has changed, the applicant must provide verifiable information in the ticket. No other payment method will be used without confirmation from the order holder. Once a refund is completed, the benefits of the corresponding order will end. Any other valid orders in the account will be handled according to their own records.
USDT and disputed orders
USDT payments must be verified against the original payment record. Because on-chain payments cannot be reversed directly in the same way as Alipay or WeChat payments, applicants should provide transaction details matching the order and confirm an available refund route as requested in the ticket. Processing is based on verifiable original payment records, and refund eligibility follows the same 30-day window after the first payment.
If the payment status, order ownership, or refund route is disputed, YJVPN will first pause the refund operation and continue after the necessary information has been checked. Applicants can view ticket replies and order status in the user panel. Contact details, addresses, or other channels not listed in the facts do not serve as refund request entry points, and account information should not be provided on pages outside this site.